I would just like testify to the excellent service provided by Easy mobility in Braintree. I first made contact to inquire about a Scooter that I needed urgently as I have Multiple Sclerosis and was going on holiday. I spoke with Ms Claire Tracy within a week Claire had the scooter that I asked […]
Nothing Short of Outstanding
Following several failed attempts to engage a wheelchair showroom in my local area, I decided to contact Easy Mobility Services after an internet trawl of wheelchair dealers. Initially, a first visit was arranged over the telephone to begin a discussion about buying an active wheelchair. Ben Upson had no hesitation about driving from his Colchester base to visit me at my […]
I Can’t Speak Highly Enough of Your Staff Member
I went into the Clacton store on Monday and would like to send an email based on the service I received from a young lady called Amanda. As soon as I entered the shop a lady that worked there, whom I now know to be called Amanda gave me a lovely warm smile and […]
Thank you so much for the total care that you have given me
Dear Paul I have been meaning to write to you, but just have not had time as I have been given freedom after many months of being housebound, I am rarely seen at home now. I thought that it’s time I made the move and bought a scooter, and I am so pleased that […]
Personal touch with absolute professionalism
Dear Ben
Cliff and I would like to thank you for your prompt and willing response following accidental damage to his electric wheelchair yesterday. It is such a relief to have it back in working order.
The prospect of being without the wheelchair for any length of time made us realise what a difference it has made to both our lives. For Cliff, it has opened up opportunities to get out of the house and to feel part of the community again, to the extent that we have booked a short holiday knowing that he will be comfortable and have access to places we visit.
For me, apart from the reassurance of knowing that Cliff is safe and comfortable, it means an end to the back strain and frustration I used to experience in trying to go anywhere with the manual wheelchair.
The time and care you spent measuring up and assessing Cliff’s needs when we purchased the wheelchair earlier this year was well spent. The wheelchair provides more comfort and support than any armchair and can be positioned to enhance his posture, which is a huge benefit. I also appreciated the time you spent providing ‘driving lessons’! Cliff is now able to come with me on walks to the local shops and, together with the wheelchair-adapted car we have purchased, it means that journeys are no longer something to be dreaded.
I would recommend Easy Mobility Services to anyone in a similar position. You manage to combine the personal touch with absolute professionalism and exceptional pre and after-sales service.
With regards
Cliff and Linda Knights